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enquiries@medplus.co.nz o location map & hours

 

Medical Services


Medplus is far more than a place to go when you are feeling unwell. With a focus on quality living, Medplus doctors see proactive, preventative care as the most advantageous approach to living a healthy life. With 2 branches, in Lake Road, Hauraki Corner, Takapuna, and Anne Street in Devonport Medplus offers convenience in accessing your friendly doctor face to face or can provide video or phone consultations.

Your doctor understands and cares. Your doctor has gone through extensive medical training and has significant experience enabling them to help you and your family with physical and emotional difficulties.

At Medplus we offer an extensive range of health care services to our patients. We pride ourselves on offering friendly, appropriate and respectful care to all, regardless of age, culture or orientation.

Services are provided by appointment during the week at either our main Medplus Lake Road Branch at Hauraki Corner, or at our Medplus Devonport Branch in Anne Street. Our Medplus Lake Road's opening hours on Monday to Thursday are 8am to 6pm and Friday 8am to 6pm. At weekends there is an urgent clinic from 9am to 12 noon. Our Medplus Anne Street operates from 8am to 5pm from Monday to Friday.

Our weekday appointments are scheduled for 15 minutes, which includes the time for the doctor to write their notes, clean the room and collect you and take you to their room.

All our weekday consultations are by appointment, which can be booked ahead on the Health 365 Patient Portal or at reception. We do reserve appointments for those requiring a same day appointment - these can be booked via reception and all same day appointments will be first triaged over the phone by a GP or a nurse. This means we can ensure those that need appointments on the day are looked after.

Medplus provides COVID 19 vaccinations and swab tests by appointment.


How Medplus operates under fluctuating COVID levels

Regardless of lockdown level, Medplus remains open for patient care, but the delivery of services changes depending on the level.

Please remember that level one is not level none. When the 1 pm bulletin states there are no community cases, please remember that what it means is there are no community cases known about that day. Until the pandemic ends, we will work on the assumption that there will frequently be new outbreaks and we will always prepare ourselves for this.

Our policy follows the Royal New Zealand College of General Practitioners' guidelines for managing COVID. We freely admit that this makes things much harder for us to operate but are prepared to deal with this inconvenience to make sure that anyone coming to Medplus is safe and that we keep all our staff safe. We will always give information about how we are working at different levels in our latest news on the website and via our newsletter.

The table below summarises how we operate at different levels. From level 1 to level 4 anyone with any symptoms that could possibly be COVID (cough, sore throat, runny nose, head cold, fever, muscle aches, loss of smell) are RED STREAM patients. Patients who have none of these symptoms are GREEN STREAM patients and the current level determines how we manage them.

Level 0

Level 1

Level 2

Level 3

Level 4

Masks to be worn by those over 12 years, and temperature at the door, hand sanitiser

No

Yes

Yes

Yes

Yes

Scan in using QR code

No

Yes

Yes

Yes

Yes

Opening hours

Normal

Normal

Normal

Normal

Reduced – check website

Weekend clinics

9-12

Walk-in – no appointment

Yes – phone early to be streamed into red and green clinics. Red patients can be seen in consulting rooms, but can not wait in the waiting room. HIS criteria patients are seen in the Red Cabin.

Yes – phone early to be streamed into red and green clinics. Red patients in the Red Cabin.

Possibly – refer to the website. Phone early – virtual consults and red clinic appointments

Possibly – refer to the website. Phone early – virtual consults and red clinic appointments

Visitors seen

Yes if space allows

Yes if space allows

Yes if space allows

Yes if space allows

Only family of existing patients or those stuck in the area without a GP

Red and green streaming

No

Red patients in the cabin at Lake Road if HIS positive or in consult rooms - but not to wait in the waiting room.

Green patients in main buildings.

Red patients in the cabin at Lake Road.

Green patients in main buildings.

Red patients in the cabin at Lake Road.

Green patients in the designated area at Lake Road only.

Red patients in the cabin at Lake Road.

Green patients in the designated area at Lake Road only.

Escorts

Welcome

Welcome but are recorded on our system

Welcome but are recorded on our system

Encouraged to wait outside if possible (except for a parent of a child)

Encouraged to wait outside if possible (except for a parent of a child)

Waiting Room Open

Yes

Yes – keep 2m distance. No Red patients in the waiting room.

Only for the immobile, e.g., the elderly and those with disabilities. Others to wait in their car for a phone call

No, wait in your car and you will be phoned to meet your clinician at the door

No, wait in your car and you will be phoned to meet your clinician at the door

Reception Open

Yes

Yes – keep 2m distance

Yes – keep 2m distance

No. Please pay by credit card or online. Scripts sent directly to the pharmacy

No. Please pay by credit card or online. Scripts sent directly to the pharmacy

Face to Face Consults

Yes

Can book on the portal a day or more ahead or by phone triage on the day

Yes – 80%

Can book on the portal a day or more ahead or by phone triage on the day

Yes – 50%

Can book on the portal a day or more ahead or by phone triage on the day

10% -Only after a phone consultation and an examination is deemed to be required

10% -Only after a phone consultation and an examination is deemed to be required

Phone and video or virtual consultations

Yes, if appropriate – for conditions where a physical exam is not required. If you do need to be examined, you will be advised to make an additional appointment

Yes -20% if appropriate – for conditions where a physical exam is not required. If you do need to be examined, you will be advised to make an additional appointment

Yes – 50% if appropriate – for conditions where a physical exam is not required. If you do need to be examined, you will be advised to make an additional appointment

Yes – 90%.

If a physical exam is required patient brought into green or red clinic subsequently for no additional charge

Yes – 90%.

If a physical exam is required patient brought into green or red clinic subsequently for no additional charge

Clinician in PPE

No

For red stream HIS patients only.

For red stream

For red and green streams

For red and green streams

Clinical rooms cleaned between patients

No

Only after Red patients.

Only after Red patients.

Yes

Yes

Routine vaccinations

Yes

Yes

Yes

Yes- nurse in PPE. Maybe in the car park.

Yes – nurse in PPE. Maybe in the car park.

Nurse dressings

Yes

Yes

Yes

Yes – nurse in PPE

Yes – nurse in PPE

Nurse spirometry

Yes

Only after negative COVID swab

Only after negative COVID swab

No

No

Cervical Smears

Yes

Yes

Yes

Only high-risk smears

No

Skin checks

Yes

Yes

Yes

No – unless there is a lesion that is very suspicious

No- unless there is a lesion that is very suspicious

Surgical procedures

Yes

Yes

Yes

Only very urgent procedures

Only very urgent procedures

Medplus staff break into 2 bubble teams

No

No

No

Yes – Hauraki and Anne Street

Yes – Hauraki and Anne Street

COVID Swabs

Yes – by appointment in the car park

Yes – by appointment in the car park

Yes – by appointment in the car park

Yes – by appointment in the car park



Medplus is a Cornerstone® Accredited Practice.

The Royal New Zealand College of General Practitioners (RNZCGP) requires all Medical Practices to meet standards – the minimum is Foundation standards, but Medplus has been assessed and recognised by RNZCGP as having met the highest level of excellence and is Cornerstone Accredited.

At our last assessment for Cornerstone the examiners comments included the following high praise:

“you have attained the highest standard we have seen in general practice...this is the best of General Practice in NZ".