GP Consultations

We invite you to enrol with Medplus as your preferred provider for primary medical care. This means Medplus will be the main provider of your health care and with your permission we will request your medical records from your previous provider.

Enroled patients immediately qualify for lower fees. New patients will receive a free new patient check from our Nurse Lead, Gemma.

If we have appointment availability we are happy to see patients who are not enrolled with us.

Our weekday appointments are booked at 15 minute intervals which includes the time your doctor needs to clean their room, collect you, have the consultation and complete all notekeeping. If you feel you have a complex issue (such as an emotional issue) or have a list of problems, then please book a double appointment.

Appointments can be face to face or virtual (phone or video). They can be booked via reception or on the Health 365 Patient Portal. Same day appointments can only be booked via reception and all patients needing a same day appointment will receive a brief phone call from our Phone Triage GP. https://medplus.co.nz/news/entry/gp-phone-triage-same-day-appointments/

Face to face consultations are streamed into Red and Green Streams currently, to ensure that potential COVID cases are kept completely seperate from anyone else. https://medplus.co.nz/news/entry/red-and-green-streams/

This is all new, please read about our changes to protect you here; https://medplus.co.nz/news/entry/keeping-you-safe-level-2-new-procedures-medplus/

Thank you for your help with cancellations - If you need to cancel an appointment, please do this at the earliest opportunity - cancellations with less than 2 hours notice will incur a fee. For your convenience we send a text reminder of your appointment the night before.

CURRENTLY WE ARE NOT OPERATING WEEKEND SERVICES BECAUSE OF LOW DEMAND, sory for any inconvenience.

Virtual Consultations

We can support you with phone or video consultations if required. These are the ultimate in convenience for you. However, there are some limitations as we can not examine you if needed. Please think carefully about a virtual consultation, it is clearly not sensible for chest pain, abdominal pains, skin checks and anything else where an examination provides essential information. Virtuals are better for follow up of long term health problems, but are also useful for mental health. If you can provide us with information, such as temperature, heart rate, blood pressure and peak flow (in asthma) that helps greatly. Also, if you take a photo of a rash and upload it to the patient portal we get better resolution than on a video consultation.

Video Consultations

If you have booked a virtual appointment, please put if you want a video consultation in the additional information box.

Then, choose the appropriate web browser. if you are on an iPhone use Safari, on android use Chrome, on Windows and Macs you can use Chrome, Firefox or Safari.

Go to http://doxy.me/medpluslakeroad

You need to enter your name – please do so as FIRSTNAME, SURNAME, Date of Birth

E.g. JacindaArden26July1980

Allow camera and audio access. You will enter a virtual waiting room and your GP will pick up your consult when they are able to. Your appointment time is only an indication.

If we can't find you in the virtual waiting room we will of course phone you.

Appointments on weekdays can be booked on our patient portal, Health