We invite you to enrol with Medplus as your preferred provider for primary medical care. This means Medplus will be the main provider of your health care and with your permission we will request your medical records from your previous provider.
Enroled patients immediately qualify for lower fees.
If we have appointment availability we are happy to see patients who are not enrolled with us.
Our weekday appointments are booked at 15 minute intervals which includes the time your doctor needs to complete all notekeeping. If you feel you have a complex issue (such as an emotional issue) or have a list of problems, then please book a double appointment.
Thank you for your help with cancellations - If you need to cancel an appointment, please do this at the earliest opportunity - cancellations with less than 2 hours notice will incur a fee. For your convenience we send a text reminder of your appointment the night before.
Appointments on weekdays can be booked on our patient portal, Health 365. Alternatively our friendly reception team will be happy to help.
Our doctors like to get to know their patients well. For this reason we prefer if you try and book with your nominated doctor if possible.
Our weekend clinics operate differently - these are for urgent medical problems that can not wait until Monday. No appointment is needed, just turn up between 9am and noon. There is a surcharge for being seen at the weekend. Although we typically see patients in order of arrival at weekends, our nurses triage all our patients and will fast track those who have medical emergencies.
We are pleased to be able to offer Telehealth, virtual consultations, currently by telephone but soon we will be offering video consultations. As you can imagine these appointments offer the ultimate in convenience for you, however their use is limited to conditions where a physical examination is not required. We use them almost exclusively for the management of long term health conditions, and find them very useful for assessment of patients with long term and stable mental health issues such as depression or anxiety, arthritis, thyroid disorders etc. Their applications can increase if certain measurements can be provided, so for example, they can be used for follow up of high blood pressure if blood pressure readings can be delivered by the patient. Clearly these appointments are not useful if you have an infection or injury as an examination will almost certainly be required. We only offer virtual consultations to our enrolled patients, about conditions their doctor has advised them are suitable for virtual consultations. We also insist that virtual consultations are only with a GP you know very well and are preferably enrolled with. To book a virtual consultation please phone 09 489 2011 and ask the Medical Assistant to help with booking and make a payment by credit card.