Level 2 changes 7th March 2021
March 7, 2021
We are delighted to be back in Level 2 which gives us greater opportunity for face-to-face consultations.
Please note we are still offering virtual consultations, so do use this convenient service if this will work for you.
Our waiting rooms are on the whole closed, although our older adults and those with disabilities can use them. Please wait in your car and we will call you when it is your turn to come in.
Please continue to wear masks and scan in on entry.
Anyone with any cough, cold, sore throat, fever, muscle aches, or loss of vision should identify themselves to the staff at the time of booking. You need to be seen in the RED CABIN at Lake Road by a doctor in PPE. Also, please do not escort anyone to Medplus if you have any of these symptoms.
Thank you for your continued cooperation with our safety measures, which benefit not only you but other patients and our staff. We were delighted on Friday that 12 of our nurses and doctors received their first COVID vaccination and look forward to a wider rollout.
The table below summarises how we operate at different levels.
| Level 0 | Level 1 | Level 2 | Level 3 | Level 4 | |
| Masks and temperature at the door, hand sanitiser | No | Yes | Yes | Yes | Yes |
| Scan in using QR code | No | Yes | Yes | Yes | Yes |
| Opening hours | Normal | Normal | Normal | Normal | Reduced – check website |
| Weekend clinics 9-12 | Walk-in – no appointment | Yes – phone early to be streamed into red and green clinics | Yes – phone early to be streamed into red and green clinics | Possibly – refer to the website. Phone early – virtual consults and red clinic appointments | Possibly – refer to the website. Phone early – virtual consults and red clinic appointments |
| Visitors seen | Yes if space allows | Yes if space allows | Yes if space allows | Yes if space allows | Only family of existing patients or those stuck in the area without a GP |
| Red and green streaming | No | Red patients in the cabin at Lake Road. Green patients in main buildings. | Red patients in the cabin at Lake Road. Green patients in main buildings. | Red patients in the cabin at Lake Road. Green patients in the designated area at Lake Road only. | Red patients in the cabin at Lake Road. Green patients in the designated area at Lake Road only. |
| Escorts | Welcome | Welcome but are recorded on our system | Welcome but are recorded on our system | Encouraged to wait outside if possible (except for a parent of a child) | Encouraged to wait outside if possible (except for a parent of a child) |
| Waiting Room Open | Yes | Yes – keep 2m distance | Only for the immobile, e.g., the elderly and those with disabilities. Others to wait in their car for a phone call | No, wait in your car and you will be phoned to meet your clinician at the door | No, wait in your car and you will be phoned to meet your clinician at the door |
| Reception Open | Yes | Yes – keep 2m distance | Yes – keep 2m distance | No. Please pay by credit card or online. Scripts sent directly to the pharmacy | No. Please pay by credit card or online. Scripts sent directly to the pharmacy |
| Face to Face Consults | Yes Can book on the portal a day or more ahead or by phone triage on the day | Yes – 80% Can book on the portal a day or more ahead or by phone triage on the day | Yes – 50% Can book on the portal a day or more ahead or by phone triage on the day | 10% -Only after a phone consultation and an examination is deemed to be required | 10% -Only after a phone consultation and an examination is deemed to be required |
| Phone and video or virtual consultations | Yes, if appropriate – for conditions where a physical exam is not required. If you do need to be examined, you will be advised to make an additional appointment | Yes -20% if appropriate – for conditions where a physical exam is not required. If you do need to be examined, you will be advised to make an additional appointment | Yes – 50% if appropriate – for conditions where a physical exam is not required. If you do need to be examined, you will be advised to make an additional appointment | Yes – 90%. If a physical exam is required patient brought into green or red clinic subsequently for no additional charge | Yes – 90%. If a physical exam is required patient brought into green or red clinic subsequently for no additional charge |
| Clinician in PPE | No | For red stream | For red stream | For red and green stream | For red and green stream |
| Clinical rooms cleaned between patients | No | No | No | Yes | Yes |
| Routine vaccinations | Yes | Yes | Yes | Yes- nurse in PPE. Maybe in the car park. | Yes – nurse in PPE. Maybe in the car park. |
| Nurse dressings | Yes | Yes | Yes | Yes – nurse in PPE | Yes – nurse in PPE |
| Nurse spirometry | Yes | Yes | Only after negative COVID swab | No | No |
| Cervical Smears | Yes | Yes | Yes | Only high-risk smears | No |
| Skin checks | Yes | Yes | Yes | No – unless there is a lesion that is very suspicious | No- unless there is a lesion that is very suspicious |
| Surgical procedures | Yes | Yes | Yes | Only very urgent procedures | Only very urgent procedures |
| Medplus staff break into 2 bubble teams | No | No | No | Yes – Hauraki and Anne Street | Yes – Hauraki and Anne Street |
| COVID Swabs | Yes – by appointment in the car park | Yes – by appointment in the car park | Yes – by appointment in the car park | Yes – by appointment in the car park |
