Ph 09 489 2011
enquiries@medplus.co.nz o location map & hours

 

Level 2 changes 7th March 2021

March 7, 2021


We are delighted to be back in Level 2 which gives us greater opportunity for face-to-face consultations.

Please note we are still offering virtual consultations, so do use this convenient service if this will work for you.

Our waiting rooms are on the whole closed, although our older adults and those with disabilities can use them. Please wait in your car and we will call you when it is your turn to come in.

Please continue to wear masks and scan in on entry.

Anyone with any cough, cold, sore throat, fever, muscle aches, or loss of vision should identify themselves to the staff at the time of booking. You need to be seen in the RED CABIN at Lake Road by a doctor in PPE. Also, please do not escort anyone to Medplus if you have any of these symptoms.

Thank you for your continued cooperation with our safety measures, which benefit not only you but other patients and our staff. We were delighted on Friday that 12 of our nurses and doctors received their first COVID vaccination and look forward to a wider rollout.

The table below summarises how we operate at different levels.

Level 0

Level 1

Level 2

Level 3

Level 4

Masks and temperature at the door, hand sanitiser

No

Yes

Yes

Yes

Yes

Scan in using QR code

No

Yes

Yes

Yes

Yes

Opening hours

Normal

Normal

Normal

Normal

Reduced – check website

Weekend clinics

9-12

Walk-in – no appointment

Yes – phone early to be streamed into red and green clinics

Yes – phone early to be streamed into red and green clinics

Possibly – refer to the website. Phone early – virtual consults and red clinic appointments

Possibly – refer to the website. Phone early – virtual consults and red clinic appointments

Visitors seen

Yes if space allows

Yes if space allows

Yes if space allows

Yes if space allows

Only family of existing patients or those stuck in the area without a GP

Red and green streaming

No

Red patients in the cabin at Lake Road.

Green patients in main buildings.

Red patients in the cabin at Lake Road.

Green patients in main buildings.

Red patients in the cabin at Lake Road.

Green patients in the designated area at Lake Road only.

Red patients in the cabin at Lake Road.

Green patients in the designated area at Lake Road only.

Escorts

Welcome

Welcome but are recorded on our system

Welcome but are recorded on our system

Encouraged to wait outside if possible (except for a parent of a child)

Encouraged to wait outside if possible (except for a parent of a child)

Waiting Room Open

Yes

Yes – keep 2m distance

Only for the immobile, e.g., the elderly and those with disabilities. Others to wait in their car for a phone call

No, wait in your car and you will be phoned to meet your clinician at the door

No, wait in your car and you will be phoned to meet your clinician at the door

Reception Open

Yes

Yes – keep 2m distance

Yes – keep 2m distance

No. Please pay by credit card or online. Scripts sent directly to the pharmacy

No. Please pay by credit card or online. Scripts sent directly to the pharmacy

Face to Face Consults

Yes

Can book on the portal a day or more ahead or by phone triage on the day

Yes – 80%

Can book on the portal a day or more ahead or by phone triage on the day

Yes – 50%

Can book on the portal a day or more ahead or by phone triage on the day

10% -Only after a phone consultation and an examination is deemed to be required

10% -Only after a phone consultation and an examination is deemed to be required

Phone and video or virtual consultations

Yes, if appropriate – for conditions where a physical exam is not required. If you do need to be examined, you will be advised to make an additional appointment

Yes -20% if appropriate – for conditions where a physical exam is not required. If you do need to be examined, you will be advised to make an additional appointment

Yes – 50% if appropriate – for conditions where a physical exam is not required. If you do need to be examined, you will be advised to make an additional appointment

Yes – 90%.

If a physical exam is required patient brought into green or red clinic subsequently for no additional charge

Yes – 90%.

If a physical exam is required patient brought into green or red clinic subsequently for no additional charge

Clinician in PPE

No

For red stream

For red stream

For red and green stream

For red and green stream

Clinical rooms cleaned between patients

No

No

No

Yes

Yes

Routine vaccinations

Yes

Yes

Yes

Yes- nurse in PPE. Maybe in the car park.

Yes – nurse in PPE. Maybe in the car park.

Nurse dressings

Yes

Yes

Yes

Yes – nurse in PPE

Yes – nurse in PPE

Nurse spirometry

Yes

Yes

Only after negative COVID swab

No

No

Cervical Smears

Yes

Yes

Yes

Only high-risk smears

No

Skin checks

Yes

Yes

Yes

No – unless there is a lesion that is very suspicious

No- unless there is a lesion that is very suspicious

Surgical procedures

Yes

Yes

Yes

Only very urgent procedures

Only very urgent procedures

Medplus staff break into 2 bubble teams

No

No

No

Yes – Hauraki and Anne Street

Yes – Hauraki and Anne Street

COVID Swabs

Yes – by appointment in the car park

Yes – by appointment in the car park

Yes – by appointment in the car park

Yes – by appointment in the car park