Ph 09 489 2011 o location map & hours


Been to a Location of Interest? Are you a contact? Here is what to do

Aug. 22, 2021

Been to a Location of Interest? Are you a contact?

Here is what to do.

We have noticed many people are struggling to understand what the advice and requirements are for those who have been to a location of interest. Here is the link with the current locations of interest and relevant advice. Please note the information changes frequently.

The information states "If you have been at any of these locations of interest during the relevant time, please get a test immediately, self-isolate and call Healthline on 0800 358 5453. If you were not at the location of interest at the relevant time, you do not need to be tested"

If you have been at one of the locations in Auckland, at the correct time and date, you need to isolate at home for 14 days FROM THE DATE OF EXPOSURE. You need to get tested with a swab immediately, on day 5 and day 12 after exposure. Healthline will tell you what to do.

There is new legislation, section 70 orders, that require those who have visited a place of interest during the relevant time, and their household contacts, to isolate at home and call Healthline for advice.

All those who have been in a location of interest at the correct time are Close Contacts.


Advice about self-isolating at home

Self-isolating and keeping away from other people can present its challenges, but there are things you can do to make the 14 days easier.

• You can keep in touch with friends and family over the phone or the internet, but don't have physical contact with anyone who isn't isolating with you.

• You must not have any visitors in your home.

•Where possible, ask friends or family to drop off anything you need or order supplies online. Make sure any deliveries are left outside your home for you to collect. Many New Zealand companies are now offering a 'contactless' delivery option, where they notify you when they have delivered your order but remain nearby to ensure you receive it.

• You should not share dishes, drinking glasses, cups or eating utensils (including cups and glasses in the bathroom and bedroom) with others in your household. 2

• You should wash your own dishes thoroughly with detergent and water or place them in a dishwasher for cleaning.

• Do not share food and drinks or prepare food for others.

• You must not share personal items such as beds, linen, towels and washcloths.

• Use your own toothbrush and have a separate supply of products such as soap, toothpaste and toilet paper.

• Physical exercise is good for your wellbeing. Look for online classes or courses to help you exercise in your home.

• You can go outside, but you need to limit your contact with others. It's ok to go for a walk, run or ride your bike, as long as you do not have any symptoms and you avoid other people by staying at least 2 metres away from them. However, if you have any symptoms, please stay at home to reduce the risk of any spread. THIS HAS NOW CHANGED AND AS OF 22ND AUGUST YOU ARE NOT ALLOWED TO LEAVE YOUR PROPERTY.

• Don't use public transport, taxis or similar transport methods during these 14 days.

• You can continue to live with others in your household during this time, but you need to avoid close contact with them by limiting any situations where you have face-to-face contact closer than 2 metres.

Seek prompt medical attention if you develop symptoms

Many people who have had close contact with someone confirmed as having COVID-19 do not get infected or become ill, but it is important to take note of any relevant symptoms.

The symptoms of COVID-19 are similar to common illnesses such as a cold or the 'flu. You may develop one or more of the following:

• a high temperature (at least 38˚C)

• a new or worsening cough

• a sore throat

• shortness of breath

• sneezing and runny nose

• temporary loss of smell or altered sense of taste

Less common symptoms may include diarrhoea, headache, muscle aches, nausea, vomiting, or confusion/irritability. Shortness of breath, or trouble breathing, is a sign of possible pneumonia so you should call 111 and tell them that you have been in contact with someone who has COVID-19.


We are offering to swab anyone, for free. This may be done at either branch – you will be instructed where to attend at a specific time. This way you will not have to wait. YOU MUST HAVE AN APPOINTMENT, we will not be accepting walk-ins. Call 09 489 2011 for an appointment. You will be asked if you have symptoms, what they are if you have been to a location of interest, and if you are a healthcare worker or an essential worker. Please turn up in the car we are expecting you in. Your paperwork is completed prior to your arrival to make the process quick and easy for you. You will be offered our next available swabbing appointment only.

At Medplus Lake Road we have set up a drive-through swabbing station. Drive into the car park, turn left between the grey portacabin and the physio and carefully drive around through to the staff car park, and then you will exit by turning left onto Lake Road. At some point you will be intercepted and swabbed.

At Medplus Anne Street we may swab you in your car parked on the street in front of the building or under our car port. If it is raining, please bring an umbrella and wait in the socially distanced queue (marked with crosses on the driveway) and you will be swabbed under the carport.

If you do not have a car, we will advise you on process when you book.

If you are unwell and need medical advice, we can offer phone or video consultations. If your GP feels you need to be examined, you will be brought in to see a doctor in PPE that afternoon.

If you are not coping with the stress, are lonely, isolated, need support with shopping, are suffering from domestic abuse, please contact reception and ask for a free phone consult with Amber or Angus who can support you.

Our team has really stepped up to try and ensure that we offer as many swabs, vaccinations, and consultations as possible. Everyone has put in extra hours. We are constrained as some of our team need to be staying at home with their children or have conditions that mean they are not to have face-to-face contact currently, but they are working remotely. We are sorry if we do reach capacity, every day we have scrambled to add extra capacity where needed but on occasion, we can not keep up with demand. There is only so much our staff can safely do each day.

We apologise, we know our phones are red hot and there is a wait to get through – there is an unprecedented demand currently. If you can avoid calling about non urgent issues on Monday morning that would be appreciated. We are deploying extra support for our staff to help make their workloads more manageable in the coming week.