Contact Us
Please note that regardless of which of our two branches you wish to access, the telephone number is the same. As of Sunday 25th July, we will not be open on Sundays. This is a temporary measure whilst we recruit new staff.
P: 489 2011 We record phone calls for safety and staff training purposes.
F: 282 4741
E:
enquiries@medplus.co.nz
Online Portal:
www.health365.co.nz
Our main site, Medplus Lake Road, is located at 327 Lake Road (Corner of Lake Road and Jutland Road), Takapuna.
Our branch site, Medplus Devonport is located at 29 Anne Street, Devonport.
Facebook: https://www.facebook.com/MedplusTaka
PLEASE GO TO https://medplus.co.nz/services/gp-consultations/ OR LATEST NEWS FOR UPDATES ON HOW WE WILL CONTINUE TO PROVIDE SERVICE AT DIFFERENT COVID LEVELS.
Electronic Communication
Our online patient portal enables you to make online appointments request repeats of your regular medications (if approved by your doctor), view your test results, or send a message or question to your doctor (a fee will apply for GP time). For your safety, we do not accept or send clinical enquiries or information via email. Please note, our team will look at their electronic mail at least once per working day that they are on duty, so it is not suitable for urgent communications.
Communication by text
We will communicate with you (or your children) for recalls, test result notifications, and appointment reminders sometimes. If you are happy to be contacted via this method please ensure we have your current mobile phone number.
Communication by phone
If you need to make an appointment or discuss your enrollment please speak to reception. If you have medical questions to ask to speak to our Medical Assistants. If you are phoning regarding an urgent issue please let the reception staff know and they will direct you to the most appropriate person.
Our Medplus doctors are unable to accept calls while consulting and are not usually available to return calls. If you want to speak with them on the phone please do so by making a phone consultation booking.
Please note we are a General Practice rather than an accident and emergency centre. We operate to primarily serve our own enrolled patients but see visitors if we have availability. Apart from the weekends, we operate by scheduled appointments. This Medplus Lake Road site does all the COVID swabs and can care for those with coughs, colds, runny noses, sore throats and fevers in the Red Clinic.
Medplus Lake Road Hours
We are open for GP and nurse consultations:
| Monday to Thursday | 8am to 8pm | Medplus GP clinic |
| Friday | 8am to 6pm | Medplus GP clinic |
| Saturday and Sunday | 9am to 12 noon | Medplus Urgent Clinic PLEASE GO TO LATEST NEWS OR https://medplus.co.nz/services/gp-consultations/ FOR UPDATES ON HOW WE WILL CONTINUE TO PROVIDE SERVICE AT DIFFERENT COVID TRAFFIC LIGHTS.At red and orange levels we will not be operating our urgent clinic. |
| Public Holidays | CLOSED | We are closed on public holidays. Please go to Shorecare or North Shore Hospital if you need urgent medical attention. |
Medplus Devonport Hours
This year we are closed over the Christmas and New Year period from December 24th to Friday 7th January inclusive.
| Monday to Friday | 8am to 5pm | Medplus GP clinic |
| Weekends | CLOSED | Please go to Medplus Lake Road Urgent Clinic. |
| Public Holidays | CLOSED | Please go to Shorecare or North Shore Hospital if you need urgent medical attention. |
After hours you can access urgent medical and accident treatment from Shorecare (Smales Farm Takapuna) or from North Shore Hospital if it is an emergency.
When we are closed you can phone our Medplus number 09 489 2011 to find out how to access after hours care.
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